Traclea
Legal

Cancellation & Refund Policy

Last Updated: October 28, 2025

How to Cancel Your Subscription

Option 1: Dashboard (Recommended)

  • • Log in to your account
  • • Go to Settings → Subscription
  • • Click "Cancel Subscription"
  • • Instant confirmation

Option 2: Email

After Cancellation

  • • Immediate email confirmation
  • • Access until end of billing period
  • • Downgrade to Free plan after period ends
  • • No further charges
14-Day Money-Back Guarantee

Full Refund Within 14 Days

Request a full refund within 14 calendar days of your initial subscription purchase

First-Time Subscribers

Applies to initial purchases only

Quick Processing

3-5 business days

Original Method

Refunded via Razorpay

How to Request a Refund

  • • Email: [email protected]
  • • Subject: "Refund Request"
  • • Include account email and reason
  • • Response within 3-5 business days
Refunds After 14 Days

Non-Refundable

  • • After 14-day period, subscription fees are non-refundable
  • • You can cancel to avoid future charges
  • • Service remains active until end of billing period
  • • No pro-rated refunds for partial months
What Happens After Cancellation

During Current Period

  • • Keep all premium features
  • • Continue monitoring
  • • Receive notifications

After Period Ends

  • • Downgrade to Free plan
  • • Limited to 1 email, 1 username
  • • 5 lookups per day
API Plans and Add-Ons

API Cancellation

  • • Same 14-day guarantee applies
  • • Unused API calls non-refundable
  • • Overage fees included in refund window

Add-Ons

  • • Can be cancelled separately
  • • Same 14-day policy applies
  • • No pro-rated refunds
Special Circumstances

Service Outages

Extended downtime (24+ hours) may qualify for service credits or partial refunds

Duplicate Charges

Accidental duplicate charges will be fully refunded within 3-5 business days

Unauthorized Charges

Report immediately for investigation and refund of verified unauthorized transactions

Exceptions and Limitations

No Refunds For:

  • • Subscriptions held for more than 14 days
  • • Subscription renewals (only initial purchases)
  • • Accounts terminated for TOS violations
  • • Services rendered in full during billing period

One Refund Per User

The 14-day money-back guarantee is limited to one refund per user. Abuse of the refund policy may result in account termination.

Contact for Cancellations and Refunds

Email: [email protected]

Response Time:

  • • Cancellation requests: Within 24 hours
  • • Refund requests: Within 3-5 business days